HOW TO ORDER

It's so easy !
We've tried to make the whole process of ordering your keepsake/ memory items as easy as possible

Simply follow steps 1-5 below

1) Firstly, choose your cherished clothing or sentimental material you would like us to use to create your Memory Bear keepsake. Don't worry, take your time ! We know sometimes this can be a very difficult process, any questions before ordering please do not hesitate to contact us.

2) Next simply browse our online store, selecting your Items, adding personalisation , size & any embroidery if required, proceed to cart and checkout safely and securely through our payment partner Stripe

3) We will then send you a confirmation email with details of how to send your items of clothing to us. this will include your unique order number .

Alternatively you can drop them off if your local.

4) When your clothing is received we will then design & create your unique item by hand from our specially crafted patterns. If there are any special instructions we may contact you just to make sure we are both 100% on the same page.

5) Once completed your order will be beautifully wrapped & posted back to you using Royal Mail tracked & recorded delivery. We know how precious your Memory items are so we will also email you your unique tracking number so at every step you can track your parcel.